Privacy Policy for Meroid.ai

Last Updated: 2025-09-25

1. Introduction
This policy explains how Meroid.ai ("we," "our," "us") collects, uses, and protects your personal data per GDPR. Updates to this policy will be communicated via email.

2. Data Collection
We collect personal data, including first and last names, email, phone number, and payment information (via Stripe) during signup. With consent, we may also use this information for email marketing.

3. Purpose of Data Collection and Usage
Collected data is used to provide, improve, and customize our services. Business-related inputs are processed with third-party AI tools, such as OpenAI, Anthropic, Perplexity, and Google Vertex AI, using non-personal user identifiers that remain consistent.

4. Data Tracking
User interactions on the platform may be monitored through:
- Google Tag Manager (which may include Google Analytics)
- Microsoft Clarity (session analytics/screen capture)
- Meta Pixel (Facebook)
- DataFast (privacy-friendly analytics and goal tracking)
These tools help us improve user experience, service functionality, and marketing effectiveness.

5. Data Sharing
Data is shared solely with trusted third-party providers:

Hosting and Compute: Vercel
Databases and Storage: MongoDB Atlas, AWS S3
Payment Processing: Stripe
Analytics and Telemetry: Google Tag Manager/Google Analytics, Microsoft Clarity, Meta Pixel, DataFast, Langfuse (via OpenTelemetry)
Email Services: Resend, Mailgun (including inbound support processing)
Authentication: Google (OAuth 2.0 Sign-In via NextAuth)
AI Providers: OpenAI, Anthropic, Perplexity, and Google Vertex AI (using non-personal identifiers)

6. Data Retention
User data is retained for eight years following the last account activity, ensuring data availability and compliance.

7. User Rights
You have the right to access, rectify, delete, restrict, and object to the processing of your data, as well as data portability rights. Contact us at [martin@meroid.ai] for data inquiries or requests.

8. Security
We implement robust security measures to protect your data against unauthorized access.

9. Children's Privacy
We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us to request deletion.

10. Updates
Policy updates are sent by email, and continued use of Meroid.ai signifies acceptance of any changes.

By using Meroid, you consent to the terms of this Privacy Policy.